Home / Products / KACE Systems Management Appliance
Comprehensive IT systems management for any network-connecteddevice:
- Automatedendpoint-relative admin tasks
- Inventoryof all hard- and software
- Patchmanagement software for mission-critical applications and OS
- Reducedrisk of breach
- Guaranteedsoftware license compliance
KACESystems Management Appliance can be hosted wherever and however you need it:on-prem, in cloud, or as-a-service, with setup and support options that caterto your needs.
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Automate and streamline IT systems management
As the quantity of endpoints you have to manage continues to grow, ad-hocefforts, manual processes and disparate endpoint system solutions are no longersufficient. What if you could address hardware and software management, bolsternetwork security and better service your end-user systems more efficiently— allwith a single endpoint management solution? The KACE Systems ManagementAppliancelets you reduce system management complexity and safeguard your endpoints.
Key benefits
Comprehensive and scalable IT systems management
Fulfill all your endpoint management needs, from initial deployment to ongoing management and retirementusing an intuitive workflow for maximum productivity.
Secure network-connected devices
Block dangerous or unnecessary software and devices, and painlessly patch mission-critical applications and operating systems.Ensure secure deployments — inside or outside of your DMZ — with user interface hardening and agent tunneling and quarantine.
Streamline IT asset management
Gain visibility into software usage, so you can better allocate resources and ensure software license compliance.
Features
Inventory and IT asset management
Transform insight into action with turnkey reporting on all endpoints, from laptops and servers to printers and IoT devices.
Server management and monitoring
Provide more consistent availability of business-critical applications with comprehensive server monitoring and management.
Software license management
Ensure software compliance and take ownership of the entire software license management life cycle.
Efficient systems administration
Employ easy-to-use, integrated administrative tools to help you better manage IT systems management for your increasingly remote workforce.
Patch management and endpoint security
Gain peace of mind with robust endpoint security, including automated patch management and deployment, as well as on-demand Windows patch scheduling and vulnerability management tools. The Security Dashboard lets you readily understand the patching state of each of the devices in your asset inventory including Windows 11 devices. The Patch Schedule Wizard enables you to create patch schedules and view easy-to-understand patching results.
KACE Go Mobile App
Work from wherever you’re most effective. Submit service desk tickets on-the-go, access the knowledge base and check on existing ticket status using any mobile device.
Software distribution
Remotely distribute and install the right software to the right person at the right time.
Multiple deployment options
Deploy the KACE Systems Management Appliance as an on-premises virtual appliance or as a virtual appliance hosted in VMware, Hyper-V, Azure or Nutanix.
Chromebook management
Comprehensive hardware and operating system inventory as well as asset life cycle management that improves service desk efficiency.
Mobile device management
Integrate with the KACE Cloud Mobile Device Manager to manage and view both traditional and modern endpoints using a single console that combines the best capabilities of traditional and modern management.
KACE Service Desk
Improve your users’ experience with built-in, easy-to-use support, including intuitive self-help tools. Embedded training videos enable users to get help related to the current page they are working on.
Add-ons
IT Ninja community
Connect with fellow KACE professionals and experts to get questions answered, access resources, and learn tips and tricks for KACE setup and deployment.
SimpleHelp® Remote Control Software
New KACE customers can now receive five free licenses of SimpleHelp’s Business Edition Remote Control and Monitoring Software. SimpleHelp is bundled with the KACE Systems Management Appliance and the KACE Systems Deployment Appliance, offering an easy and cost-effective way to enhance remote support options.
Free web-based training
Access comprehensive web-based training designed to help you get up and running faster. Get unlimited free access to the complete KACE training library.
Tranxition profile migration solution
Get support for a range of third-party applications using this fast, secure user-profile migration tool.
Customer stories
Seminole County Public Schools
The KACE Systems Management Appliance provides both inventory and service desk on a single appliance, and it was far less expensive than the competitive solution we considered.
Tom CondoSupervisor of IS Operations, Seminole County Public Schools Read Case Study
Jaeb Center for Health Research
We use the KACE Systems Management Appliance for managing all the software deployments and upgrades in our networks for all of our endpoints. Before we had KACE, we found it challenging to keep software constantly updated.
Jonathan GuthrieSenior LAN Administrator, Jaeb Center for Health Research
Tour
Home page
User Interface Themes
Inventory
Monitoring
Reporting
Software Distribution
Endpoint Security
Service desk
Home page
See all the information you care about on a customizable home page.
Specification
Virtual ApplianceTechnical Specifications
Virtualmachinesystem requirements
Virtual KACE Systems Management Appliance software can beinstalled on virtual machinesthat meet the following requirements.
- Processor & Memory
Devices
Processor
Memory
0 - 1000
2 CPUs
4 GB RAM
1000 - 2000
4 CPUs
8 GB RAM
2000 - 4000
8 CPUs
16 GB RAM
4000 - 10000
16 CPUs
32 GB RAM
10000 - 50000
24 CPUs
64 GB RAM
- Network Interface
Devices
Network Interface Card
0 – 8000
1 Gigabit Ethernet Port
8000+
10 Gigabit Ethernet Port
- Available Disk Space
1 TB (minimum)/3 TB (larger installations)
- Media
DVD
- Server and Operating System
64-bit
- Virtualization Infrastructure Requirements
For VMware installations:
- VMware ESX/ESXi 6.7 or later
- Open Virtualization Format (OVF) 1.0
For Microsoft Hyper-V installations:
- Windows Server 2016 with Hyper-V
- Windows Server 2019 with Hyper-V
For Nutanix installations:
- Azure Marketplace
- Nutanix
Operatingsystemrequirements for Agent-managed devices
The KACE Systems Management Appliance Agent is an applicationthat can be installed ondevices to enable devicemanagement through the KACE Systems Management Appliance. Theagent can be installed ondevices that meet thefollowing operating system requirements. For additionalspecifications, see the operatingsystem vendor’s documentation. The appliance imposes noadditional requirements, andsupports 64-bit architecture.
Operating system
Details
Windows
Windows 11
IoT Enterprise
Professional, Enterprise
Windows 10
Professional, Enterprise
Windows 10 IOT v.1809
Enterprise
Windows 8,8.1
Professional, Enterprise
Windows Server 2022
Standard, Datacenter
Windows Server 2019, 2016
Essentials, Standard , Datacenter
Windows Server 2012, 2012 E2
Foundation, Essentials, Standard, Datacenter
MAC
MAC OS X
12.0, 13.0, 14.0
Linux
Linux Red Hat Linux AS and ES
7.4-9
Ubuntu LTS
20.04, 22.04, 24.04
SUSE Linux Enterprise Server
12, 15
Raspbian Linux (on Raspberry Pi devices)
Raspbian Pi 4 hardware supported with Debian 11(Bullseye)
Raspberry Pi 5 hardware with aarch64 architecture
CentOSTM
7.4 - 8
*Cannot be running in Server Core mode.
Operatingsystemrequirements for Agentless management
Agentless management enables you to inventory devices withoutusing the KACE Systems Management Appliance Agent.Agentless management can be enabled for devices that have thefollowing operatingsystems:
- CentOS
- Chrome OS
- Debian
- Fedora
- FreeBSD
- Mac OS X
- Oracle Enterprise Linux
- Raspbian Linux (on Raspberry Pi devices)
- Red Hat
- SUSE
- Solaris
- Ubuntu
- Windows
- Windows Server
Browserrequirementsfor the web-based user interfaces
To access the Virtual KACE Systems Management ApplianceAdministrator Console and UserConsole web-based user interfaces, use a monitor with a screenresolution of at least 1280pixels by 800 pixels and one of the following web browserapplications.
Browser
Details
Microsoft Edge
40.x or later
Firefox
63.x or later
Safari
10.0 or later
Chrome
71.0 or later
SaaS TechnicalSpecifications
Featurerequirements
SomeKACE Systems Management Appliance features requiredirect access to thecustomer’s network, which isestablished for KACE as a Service using site-to-site VPNconnections. VPN connectionsleverage the shared KACE as a Service network, and a single VPNconnection is usuallysufficient to enable the functionality for a single company. Insome cases, however,additional VPN connections might be necessary, and dedicatednetwork bandwidth might berequired.
- Features require a VPN connection:
- Wake-on-LAN.
- Network Discovery, including IP Scan, ActiveDirectory® scan, and NMAPscan.
- KACE Systems Management Appliance Agent provisioning fromthe appliance.
- Importing and exporting resources (file sharing is blockedby the Dell cloudfirewall).
- FTP access to backup files (FTP access is blocked by theDell cloudfirewall).
- Application packages and script dependencies must beuploaded using HTTP.Large package uploads could timeout on slower networkconnections. Packageslarger than 2 GB must be distributed using an AlternateDownload Location froman internal file server.
- LDAP user and device labels.
- LDAP user authentication.
- LDAP user import.
- Active Directory single sign on for the AdministratorConsole and UserConsole.
- Email forwarding, used for Service Desk tickets and otheremailcommunications.
- In addition, the following User Console features are notsupported in thecloud:
- Automatic software installations from the User Console(downloads aresupported).
- The My Computer tab in the User Console.
- For more information, see the KACE Systems ManagementAppliance as a ServiceSetup Guide. Go to https://support.quest.com/kace-systems-management-appliancetoview documentation for the latest release.
Operatingsystemrequirements for Agent-managed devices
TheKACE Systems Management Appliance Agent is anapplication that can be installed ondevices to enable devicemanagement through the KACE Systems Management Appliance. Theagent can be installed ondevices that meet thefollowing operating system requirements. For additionalspecifications, see the operatingsystem vendor’s documentation. The appliance imposes noadditional requirements, andsupports 32-bit and 64-bit architectures where applicable.
Operating system
Details
Windows 11
Professional, Enterprise
Windows 10
Professional, Enterprise
Windows 10 IOT v.1809
Enterprise
Windows 8.1
Professional, Enterprise
Windows 8
Professional, Enterprise
Windows 7
Professional, Enterprise, Ultimate
Windows Vista
Business, Enterprise, Ultimate
Windows XP SP3 (limited support)
Professional, Tablet PC Edition, Media Center Edition
Windows Server 2012, 2012 R2, 2016
Foundation, Essentials, Standard*, Datacenter*
(*Cannotbe running in Server Core mode)
Windows Server 2008
Web Edition, Standard Edition, Enterprise Edition,Datacenter Edition, HPCEdition
Windows Server 2008 R2
Web Edition, Standard Edition, Enterprise Edition,Datacenter Edition, HPCEdition
Windows Server 2003 SP1 or later (limited support)
Web Edition, Standard Edition, Enterprise Edition,Datacenter Edition
Windows Server 1709
Server Core
Mac OS X
10.6 (Intel only) – 10.11
MacOS Sierra
10.12
Linux Red Hat Linux AS and ES
Versions 6.x – 7.x, 32-bit and 64-bit architecture
Ubuntu
Versions 14.04, 16.04, 32-bit and 64-bit architecture
SUSE Linux Enterprise Server
Version 11 - 12, 32-bit and 64-bit architecture
*Cannot be running in Server Core mode.
Operatingsystemrequirements for Agentless management
Agentless management enables you to inventory devices withoutusing theKACE Systems Management Appliance Agent.Agentless management can be enabled for devices that have thefollowing operatingsystems:
- CentOS
- Chrome OS
- Debian
- Fedora
- FreeBSD
- Mac OS X/macOS
- Oracle Enterprise Linux
- Rasberry Pi/Raspbian Linux
- Red Hat
- SUSE
- Solaris
- Ubuntu
- VMware ESXi/vCenter
- Windows
- Windows Server
Browserrequirements for the web-based user interfaces
To access the Virtual KACE Systems Management ApplianceAdministrator Console and UserConsole web-based user interfaces, use a monitor with a screenresolution of at least 1280pixels by 800 pixels and one of the following web browserapplications.
Browser
Details
Microsoft Edge
12.x or later
Firefox
45.x or later
Safari
7.x or later
Chrome
49.x or later
Industry recognition
KACE Systems Management Appliance Wins Silver for Endpoint Security
KACE SMA Bronze Stevie Award 2021
Resources
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Get started now
Manage, secure and service all of your network-connected devices with a single solution.
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